GRIEVANCE REDRESSAL POLICY

Effective Date: 10/10/2026
Last Updated: 10/10/2026

RRA6 is committed to providing customers with an appropriate mechanism to raise and resolve complaints relating to purchases, products, and services provided through our website, https://RRA6.com.

This policy explains how customers can submit grievances and how RRA6 will handle them in accordance with applicable Indian laws and regulatory requirements.

1. GRIEVANCE OFFICER

The following details are provided for customer grievances and complaints.

  • Business Name: RRA6
  • Grievance Officer Name: [Full Name of Grievance Officer]
  • Designation: Grievance Officer
  • Email: vandbrothers2026@gmail.com
  • Phone / WhatsApp: +91 87586 59000
  • Address: 13, Gadhpur Shopping Center, Kathodara, Kamrej, Surat, Gujarat, India.
  • Website: https://RRA6.com
  • Working Hours: [Days and Business Hours]

2. MATTERS FOR COMPLAINT

Customers may raise grievances relating to matters including, but not limited to:

  • Orders and order confirmations.
  • Payment issues and transaction discrepancies.
  • Shipping, delivery delays, and tracking.
  • Damaged, tampered, leaking, or incorrect products.
  • Product quality, safety, or labelling concerns.
  • Order cancellations, returns, and refund requests.
  • Website accessibility or technical issues.
  • Privacy and personal information concerns.
  • Customer service and communication.
  • Misleading product information or advertising.
  • Any other concern relating to purchases or services provided through RRA6.com.

3. HOW TO SUBMIT A COMPLAINT

Customers may submit a grievance through our support email or WhatsApp contact number listed in this policy.

To help us investigate and resolve the matter, please provide the following information where applicable:

  1. Full name of the customer.
  2. Order number or transaction reference.
  3. Registered mobile number or email address.
  4. Clear description of the complaint.
  5. Relevant photographs, videos, invoices, or supporting documents, where applicable.
  6. Preferred contact method for our response.

Please avoid sharing passwords, OTPs, PINs, or other confidential banking credentials when submitting a complaint.

4. COMPLAINT HANDLING PROCESS

Upon receiving a grievance, RRA6 will make reasonable efforts to:

  • Review the complaint and the information provided.
  • Verify relevant order, payment, delivery, or product details.
  • Request additional information where reasonably necessary.
  • Coordinate with relevant service providers, such as payment gateways or logistics partners, if required.
  • Communicate the status, outcome, or next steps to the customer.
  • Provide an appropriate resolution in accordance with applicable law and relevant company policies.

Where a complaint concerns product safety, damaged packaging, or a potentially defective product, customers should include the product name and batch or lot number where available.

5. ACKNOWLEDGEMENT AND RESOLUTION TIMELINES

RRA6 will acknowledge and process grievances within the timeframes required by applicable laws and regulatory requirements.

For complaints covered by applicable Indian e-commerce grievance rules, the relevant statutory timelines will apply, including acknowledgement within 48 hours and redressal within one month of receipt, where required.

The time required to resolve an individual complaint may depend on its nature, complexity, verification requirements, and involvement of third-party service providers.

If further investigation is necessary, RRA6 will make reasonable efforts to communicate the next steps to the customer.

6. CUSTOMER COOPERATION

Customers are requested to provide accurate information and respond to reasonable requests for additional details needed to investigate a grievance.

Any personal information or supporting documents submitted will be handled in accordance with our Privacy Policy and applicable law.

7. ESCALATION

If a customer is dissatisfied with the response received, they may contact the Grievance Officer using the contact details provided above and request a further review.

Nothing in this policy prevents customers from approaching an appropriate consumer dispute redressal commission, regulatory authority, or other competent forum available under applicable law.

8. CONTACT US

For grievances, complaints, or escalation requests, please contact:

Business Name: RRA6
Grievance Email: vandbrothers2026@gmail.com
WhatsApp / Phone: +91 87586 59000
Address: 13, Gadhpur Shopping Center, Kathodara, Kamrej, Surat, Gujarat, India.
Website: https://RRA6.com

Working Hours: [Insert Days and Business Hours]

RRA6 may update this Grievance Redressal Policy from time to time to reflect changes in business operations or applicable legal requirements. The latest version will be published on https://RRA6.com.