Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 10/10/2026
Last Updated: 10/10/2026

Welcome to RRA6. This Shipping & Delivery Policy explains how orders placed through our website, https://RRA6.com, are processed, shipped, and delivered.

1. ORDER PROCESSING

Orders are generally processed after successful payment and order confirmation.

Orders normally take 1–3 business days to process before dispatch, subject to product availability, payment verification, and operational circumstances.

Business days exclude Sundays and public holidays, unless otherwise specified.

Customers will be notified of order confirmation and dispatch through the contact details provided at checkout, where such notifications are available.

2. DELIVERY TIME

The indicative delivery time is 3–10 business days after dispatch, depending on the delivery location and courier service.

Actual delivery times may vary due to:

  • Customer location and remote delivery areas.
  • Courier availability and operational delays.
  • Weather conditions or natural disasters.
  • Public holidays and transportation disruptions.
  • Incorrect or incomplete delivery addresses.
  • Government restrictions or other circumstances beyond our reasonable control.

RRA6 will make reasonable efforts to facilitate timely delivery but cannot guarantee an exact delivery date in every case.

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed.

RRA6 may offer free shipping during selected promotions or on qualifying orders. Any applicable conditions will be communicated through the website or promotional offer.

Additional charges, if applicable, will be disclosed as required by law.

4. DELIVERY ADDRESS AND CONTACT DETAILS

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number when placing an order.

RRA6 shall not be responsible for delivery difficulties directly resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

If an order cannot be delivered because of an incorrect address, refusal to accept delivery, or repeated delivery failure, the customer may be required to pay applicable re-shipping or logistics charges before the order is shipped again, where legally permissible.

Any cancellation, return, or refund arising from such circumstances will be handled in accordance with our Refund & Return Policy and applicable law.

5. ORDER TRACKING

Where tracking facilities are available, customers may receive a tracking number or tracking link after dispatch.

Customers can use the available tracking facility to check the status of their shipment.

For assistance with delayed shipments or tracking issues, customers may contact our support team using the details provided below.

6. DAMAGED OR TAMPERED PACKAGES

Customers are advised to inspect the external packaging upon delivery.

If a package appears damaged, opened, tampered with, or leaking, customers should:

  • Take photographs or videos showing the package and visible damage.
  • Record the condition of the package at the time of delivery.
  • Retain the packaging and relevant shipping labels, where possible.
  • Contact RRA6 promptly with the order number and supporting evidence.

RRA6 will review the complaint and determine the appropriate resolution in accordance with our applicable policies and legal obligations.

Customers should not consume products if the packaging or product appears compromised.

7. MISSING, INCORRECT, OR INCOMPLETE ORDERS

If an order is missing, contains an incorrect product, or has missing items, customers should contact RRA6 promptly after delivery or upon becoming aware of the issue.

Please provide the order number, a description of the issue, and photographs or other supporting evidence where available.

We will investigate the matter and provide an appropriate resolution in accordance with our policies and applicable law.

8. DELIVERY DELAYS

Although RRA6 makes reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our reasonable control, including courier disruptions, extreme weather, natural disasters, public holidays, transportation interruptions, or government restrictions.

If a significant delay is reported to us, we will make reasonable efforts to assist the customer with shipment updates or available resolution options.

Nothing in this policy limits any consumer rights available under applicable law.

9. UNDELIVERED AND RETURNED SHIPMENTS

If a shipment is returned to RRA6 because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other delivery issues, we may contact the customer to determine whether re-shipping is possible.

Additional shipping charges may apply to re-shipping where permitted by law and disclosed to the customer.

Refunds, cancellations, and returned shipments will be handled according to our Refund & Return Policy and applicable law. No provision of this policy excludes any refund or remedy that is legally required.

10. CONTACT US

For questions about shipping, delivery, tracking, or an existing order, please contact us:

Business Name: RRA6
Address: 13, Gadhpur Shopping Center, Kathodara, Kamrej, Surat, Gujarat, India.
Support Email: vandbrothers2026@gmail.com
WhatsApp: +91 87586 59000
Website: https://RRA6.com

RRA6 reserves the right to update this Shipping & Delivery Policy from time to time. The latest version will be published on our website.