Refund policy

RETURN / REFUND / CANCELLATION POLICY

Effective Date: 10/10/2026
Last Updated: 10/10/2026

Welcome to RRA6. This Return, Refund & Cancellation Policy explains the conditions under which orders placed through https://RRA6.com may be cancelled, returned, replaced, or refunded.

RRA6 follows a NON-REFUNDABLE / NO-RETURN policy for ordinary purchases involving change of mind or customer preference, subject to applicable laws and consumer rights that cannot legally be excluded.

Because RRA6 products may include consumable health supplements, food supplements, or nutraceutical products, returns of opened, unsealed, or used products are generally not accepted for safety, hygiene, and product-integrity reasons.

1. NON-REFUNDABLE / NO-RETURN POLICY

Ordinarily, returns or refunds will not be provided for the following reasons:

  • Change of mind after placing an order.
  • Personal preference or the product no longer being required.
  • Incorrect product selected by the customer.
  • Duplicate order placed by the customer.
  • Customer dissatisfaction with taste, texture, size, colour, or appearance, where the product supplied conforms to its description and applicable requirements.
  • Opened, used, or unsealed products, except where a remedy is required by applicable law.
  • Broken seals or altered packaging caused after delivery.
  • Improper storage or handling after delivery.
  • Failure to follow the product's directions or instructions.
  • Incorrect quantity selected by the customer.
  • Incorrect or incomplete delivery address supplied by the customer after dispatch.
  • Refusal to accept delivery for personal reasons.

This policy does not apply to circumstances where a refund, replacement, or other remedy is required under applicable law, including qualifying cases involving defective, damaged, incorrect, or misrepresented products.

2. OPENED OR USED PRODUCTS

For safety, hygiene, and product-integrity reasons, RRA6 generally does not accept returns of opened, unsealed, or used consumable products.

Customers must not send products back without obtaining written authorization from RRA6.

Unauthorized returns may not be accepted. However, nothing in this section limits any rights or remedies available to customers under applicable law.

3. WRONG PRODUCT DELIVERED

If RRA6 delivers a product different from the product ordered, customers should contact us within 48 hours of delivery, where reasonably possible.

Please provide the following information:

  • Order number.
  • Photograph of the product received.
  • Photograph of the shipping label.
  • Description of the discrepancy.
  • Any additional reasonable information requested for verification.

After reviewing the information, RRA6 may arrange an appropriate resolution, including replacement or refund, as applicable under our policy and relevant law.

Customers should retain the product and packaging until the complaint has been reviewed.

4. DAMAGED, TAMPERED, OR LEAKING PRODUCTS

If a product arrives damaged, tampered with, or leaking, customers should contact RRA6 promptly after delivery.

Please provide:

  • Order number.
  • Photographs or videos showing the damage.
  • Photographs of the outer packaging and shipping label.
  • A description of the issue.

RRA6 may investigate the complaint with the relevant logistics provider or fulfillment partner.

Where the issue is verified, RRA6 will determine an appropriate resolution, which may include replacement, refund, or another remedy, in accordance with applicable law.

Customers should not consume products that appear damaged, contaminated, leaking, or tampered with.

5. GENUINE MANUFACTURING DEFECT

If a customer believes that a product has a genuine manufacturing defect, they should contact RRA6 with the following details:

  • Order number and purchase details.
  • Product name and batch or lot number.
  • Product photographs and current condition.
  • Invoice or order confirmation, where available.
  • A description of the suspected defect.

RRA6 may request reasonable additional information or inspect the product, where appropriate, before determining the resolution.

Verified manufacturing defects will be handled in accordance with applicable law and the remedies available under it.

6. ORDER CANCELLATION

Cancellation requests may be accepted before dispatch, subject to order status and confirmation by RRA6.

Once an order has been dispatched, cancellation may no longer be possible through the ordinary cancellation process.

Customers wishing to request cancellation should contact RRA6 as soon as possible and provide their order number.

If a cancellation is approved, any applicable refund will be processed in accordance with this policy and applicable law.

Nothing in this section excludes any cancellation right or remedy that may be required by law.

7. REFUND PROCESSING

Where a refund is approved or legally required, it will generally be processed through the original payment method or another legally permissible method agreed upon where necessary.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

RRA6 will make reasonable efforts to initiate approved refunds promptly and communicate relevant information to the customer.

8. SHIPPING CHARGES FOR RETURNS

Where a return, replacement, or other remedy is approved, responsibility for applicable shipping or collection charges will be determined based on the circumstances, our applicable policies, and relevant law.

Customers will not be required to bear charges where doing so would violate applicable consumer-protection requirements.

9. IMPORTANT NOTICE

RRA6 generally does not provide refunds or accept returns for ordinary change-of-mind or personal-preference situations.

However, this policy does not exclude or restrict any statutory consumer rights or remedies that cannot legally be waived, including applicable rights relating to defective products, incorrect deliveries, or products that do not conform to their description.

All requests will be assessed fairly in accordance with this policy and applicable law.

10. CONTACT FOR RETURN, REFUND, OR CANCELLATION ISSUES

For assistance with an order, cancellation request, damaged product, incorrect delivery, or refund inquiry, please contact us:

Business Name: RRA6
Address: 13, Gadhpur Shopping Center, Kathodara, Kamrej, Surat, Gujarat, India.
Support Email: vandbrothers2026@gmail.com
WhatsApp: +91 87586 59000
Website: https://RRA6.com

Please mention your order number in all communications to help us process your request efficiently.

RRA6 reserves the right to update this policy from time to time. The latest version will be published on https://RRA6.com.